Sepaş Energy Achieves 95% Customer Satisfaction in the First Half of 2025

Category: ELECTRICAL ENERGY , ENERGY AGENDA - Date: September 10, 2025

Focusing on customer satisfaction, Sepaş Enerji achieved a strong performance in the first half of 2025 with the service it offers through its call center at 444 5 186. During this period, 99.66 percent of calls received through the call center were answered, and the customer satisfaction rate reached 95 percent.

Sepaş Enerji is strengthening its position in the sector with its call center service quality. In the first half of this year, the company responded to 148,077 of the 149,179 calls received through its call center line at 444 5 186, achieving a high response rate of 95 percent, achieving customer satisfaction. Despite a 30 percent increase in call traffic compared to the same period in 2024, Sepaş Enerji's service quality continued to improve. While 99.57 percent of incoming calls were answered in the first six months of 2024, this rate reached 99.66 percent in the first half of 2025. Responding to 97 percent of incoming calls on the first contact is a clear reflection of its customer experience and satisfaction-focused service approach.

It consolidated its power in the sector

Sepaş Enerji aims to maintain the highest level of customer satisfaction with its innovative digital solutions and constantly evolving call center infrastructure. As one of the company's busiest communication channels, the call center continually enhances its service quality to meet customer needs at the highest level. This successful performance has strengthened Sepaş Enerji's position in the sector and reinforced its commitment to providing its customers with a solution-oriented, seamless experience.

Published by: Alperen ERTAŞ- [email protected]